At VietnamVPS.net (“we,” “us,” “our,” or “VietnamVPS”), we want you to be satisfied with our services. This Refund Policy outlines the circumstances under which you may be eligible for a refund.

1. Eligibility for Refunds

We offer refunds under the following conditions:

  • Service Unavailability: If our services are unavailable for a significant period (exceeding [X] hours/days) due to issues *within our control*, you may be eligible for a pro-rata refund for the downtime. This does *not* include scheduled maintenance (which we will announce in advance) or issues caused by your actions, third-party software, or events outside our reasonable control (force majeure).
  • Technical Issues: If you experience a technical issue with your VPS that our support team is unable to resolve within a reasonable timeframe (e.g., [Y] hours/days), and the issue is demonstrably due to our infrastructure or configuration, you may be eligible for a refund.
  • Billing Errors: If you are overcharged due to a billing error on our part, we will issue a full refund for the overcharged amount.
  • Within [Z] Days of Initial Purchase (Money-Back Guarantee – *Optional*): We may offer a [Z]-day money-back guarantee for new customers on certain VPS plans. *If* you offer this, clearly state which plans are eligible and any specific conditions (e.g., usage limits). For example: “We offer a 7-day money-back guarantee on our AMD VPS and Linux VPS plans for new customers. To be eligible, you must request a refund within 7 days of your initial order and your bandwidth usage must be below [Amount] GB.”
  • **Service Not as Described:** If the service you receive significantly deviates from the specifications advertised on our website, and we are unable to rectify the issue, you may be eligible for a refund.

2. Non-Refundable Items and Situations

The following are generally *not* eligible for refunds:

  • Domain Name Registration Fees: Domain name registrations are non-refundable.
  • Setup Fees: One-time setup fees, if any, are generally non-refundable.
  • Custom Software Installation Fees: Fees for custom software installation or configuration services are non-refundable.
  • Usage-Based Charges: Charges for bandwidth overages or other usage-based fees are non-refundable.
  • Violations of Terms of Use: If your service is terminated due to a violation of our Terms of Use, you are not eligible for a refund.
  • Customer Error: Refunds will not be issued for issues caused by customer error, misconfiguration, or third-party software installed by the customer.
  • Change of Mind: We generally do not offer refunds for simply changing your mind about needing the service *after* the initial money-back guarantee period (if applicable).
  • Third-Party Licenses: Costs associated with third-party licenses (e.g., Windows Server licenses, cPanel licenses) are typically non-refundable.

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team via [Specify Contact Methods, e.g., Support Ticket System, Email] within the eligible refund period.
  2. Provide your account details (e.g., username, invoice number).
  3. Clearly explain the reason for your refund request and provide any relevant supporting information (e.g., screenshots, error messages).

We will review your request and respond within [Number] business days. We may request additional information to help us assess your eligibility.

4. Refund Processing

If your refund request is approved, we will process the refund to the original payment method used for the purchase. Please allow [Number] business days for the refund to appear in your account. The processing time may vary depending on your payment provider.

5. Pro-Rata Refunds

Where applicable, refunds will be calculated on pro-rata basis. That means you are eligible for a refund of unused portion of your subscription.

6. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. We will post any changes on this page and update the “Last Updated” date. Your continued use of our Services after any such changes constitutes your acceptance of the new Refund Policy.

7. Contact Us

If you have any questions about this Refund Policy, please contact us at: [Your Contact Information, e.g., Email Address, Phone Number, Physical Address].